Privacy Policy

Soft Consultants (https://soft-consultants.com) is a professional student consultancy firm specialized in guiding students — particularly from Pakistan and South Asia — toward higher education opportunities in China, the United Kingdom, Kyrgyzstan, Georgia, Spain, and several other countries.

We fully understand how sensitive your personal details, academic records and identity documents are. This Privacy Policy explains what information we collect, how we use it, who we may share it with, how we protect it, and what rights you have.

1. What Information We Collect

We collect information when you:

• • Contact us through our website, WhatsApp, email or phone
• • Submit a free consultation form
• • Start an application process with us

Personal & Application Information:

• Full name
• Email address
• Phone / WhatsApp number
• City and country of residence
• Current academic level and preferred study destination
• Intended program / major / university
• Passport copy
• CNIC / B-Form (if applicable)
• Academic transcripts, certificates, degrees
• Other documents required for university / visa / scholarship applications

We also collect basic technical data (browser type, device type, IP address, pages visited) automatically to improve website performance and security.

2. How We Use Your Information

We use your information only for the following legitimate purposes:

• Evaluating your academic profile and recommending suitable programs & universities
• Preparing and submitting university applications, scholarship forms and visa documents on your behalf
• Providing accurate, personalized counseling and follow-up support
• Sending important updates regarding application status, deadlines, visa rules, scholarships, etc.
• Improving our services, website experience and consultation quality

3. With Whom We Share Your Information

We never sell your personal information or documents. We share data only when strictly necessary and under controlled conditions:

• With universities, colleges and official admission offices — only for processing your application
• With embassies, visa application centers and government immigration authorities — only for visa processing
• With trusted professional service providers (translation companies, notarization services, courier companies) when required for your application
• When legally required to do so (court order, official government request)
• With your explicit written consent for any other specific purpose

Every third party we work with is bound by strict confidentiality agreements and is permitted to use your information only for the exact purpose we specify.

4. How We Protect Your Official Documents

We treat passports, CNIC/B-Form, transcripts, degrees, recommendation letters, bank statements and all other identity & academic documents with the highest level of care.

• Stored in encrypted digital systems with restricted access
• Physical documents (if any) kept in locked, secure cabinets
• Access granted only to authorized team members on a strict need-to-know basis
• Prohibited to copy, duplicate or share without your explicit permission or legal obligation

5. Data Security Measures

We implement industry-standard security practices, including:

• SSL/TLS encryption for all data transmitted through our website
• Encrypted cloud storage with access logging
• Strong password policies and two-factor authentication for internal systems
• Regular security audits and updates

While we take every reasonable precaution, no method of electronic storage or transmission over the internet is 100% secure.

6. Your Rights Regarding Your Data

You have the following rights concerning your personal information:

• Right to access — see what personal data we hold about you
• Right to rectification — correct inaccurate or incomplete data
• Right to erasure — request deletion of data when it is no longer needed
• Right to restrict processing
• Right to withdraw consent at any time
• Right to ask how long we keep your documents and when they are destroyed

To exercise any of these rights, please write to us at info@soft-consultants.com.

7. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in laws, regulations or our services. The updated version will be posted on this page with a revised “Last updated” date. We recommend checking this page periodically.

8. Contact Us

If you have any questions, concerns or requests regarding your privacy, your documents or this policy, please reach out to us:

Email: info@soft-consultants.com

Website: https://soft-consultants.com